Shipping Policy
👉 Free Warehouse Pickup
Free In-Store Pick-Up is available for those who prefer to collect their orders from our warehouse.
🏭 BC Location: 11891 Hammersmith Way, Richmond, BC, Canada V7A 5E5
🏭 Ontario Location: 945 Middlefield Rd #11, Scarborough, ON, Canada M1V 5E1(For samples or business inquiries, please book an appointment HERE.)
You'll get a notification when your order is ready for pick-up. Pick-up hours are Monday to Friday, 11 AM – 5 PM (closed on statutory holidays).
👉 Free Local Delivery - Greater Vancouver Area
Local deliveries are made Monday to Friday between 11 AM and 5 PM.
You'll get an email notification on the delivery day using the email you provided at checkout. If you won’t be available to receive your order, please contact us as soon as possible.
| Delivery Zone | Free Shipping Requirement | Charge If Amount Not Met | Delivery Time |
|---|---|---|---|
| Vancouver, Richmond, Burnaby, New Westminster | Purchases over CAD $150 before tax | $15 | 1-3 business days |
| West Vancouver, North Vancouver, Port Moody, Coquitlam, Port Coquitlam, Pitt Meadow, Surrey, White Rock, Delta | Purchases over CAD $300 before tax | $20 | 2-4 business days |
| Langley, Maple Ridge | Purchases over CAD $500 before tax | $25 | 3-5 business days |
| Abbotsford, Mission, Chilliwack | Purchases over CAD $700 before tax | $75 | 3-5 business days |
We’re committed to delivering your order safely.
Apartments & Condos: Contact us to schedule a delivery time. You can also store your order at our warehouse if needed.
Houses & Businesses: If no one is available, we’ll leave the delivery at your doorstep unless you request otherwise.
Please note that our drivers cannot assist with moving items, so be sure to arrange help for larger orders in advance.
👉 Free Local Delivery - Greater Toronto Area
Local deliveries are made Monday to Friday, between 11:00 AM and 5:00 PM.
You’ll receive an email notification on the day of delivery to the email you provided at checkout. If you’re unavailable to receive your order, please contact us promptly. (For samples or business inquiries, please schedule an appointment HERE.)
| Delivery Zone | Free Shipping Requirement | Rate If Amount Not Met | Delivery Schedule |
|---|---|---|---|
| Scarborough, Markham, North York | Purchases over CAD $250 before tax | $15 | Every Mon, Wed, Fri (Weekends & Statutory holidays Excluded) |
| Richmond Hill, Aurora, Thornhill, Newmarket | Purchases over CAD $350 before tax | $25 | Every Tuesday (Weekends & Statutory holidays Excluded) |
| Toronto, Mississauga | Purchases over CAD $650 before tax | $45 | Every Thursday (Weekends & Statutory holidays Excluded) |
Your order’s safe delivery is our top priority.
Apartments & Condos: Please contact us to schedule a delivery time. You can also choose to store your items in our warehouse.
Houses & Businesses: If no one is available, we'll leave the delivery at your doorstep unless you tell us otherwise.
Keep in mind that our drivers cannot assist with moving items, so please arrange help for larger orders ahead of time.
👉 Express Shipping by Shipping Companies
At HD BioPak, we offer personalized shipping solutions with over 10 options available at checkout. Our shipping charges are competitive and based on factors like weight, size, location, and delivery method. If you feel the charges are too high, please reach out to us—we value your feedback!
👉 Quote for LTL Shipping (Less-than-truckload Shipping)
For orders over $1,400, you’ll see the “Quote for LTL Freight” shipping option at checkout.
By selecting this option, you’ll place the order and pay the shipping fee later.
We’ll send you a freight shipping quote via email, usually within 24 hours.
Once you confirm the quote, we’ll update your invoice with the shipping fee and proceed with your order.
👉 Why LTL Shipping?
Reduce Costs: Shipping via LTL (Less Than Truckload) can save you 20% to 50% compared to parcel shipping.
Increase Security: LTL shipments are packed onto pallets, providing better protection during transit than smaller, individually handled packages.
Additional Services: With LTL shipping, you can access special services like liftgates, inside delivery, and scheduled delivery appointments.
👉 Freight Options
*The total cost will depend on the services you select from the list below:
Residential Delivery: If your ship-to address is a residence, or if the freight carrier determines your location is residential.
Liftgate Service: If you need assistance unloading your shipment from the truck. This is highly recommended if your delivery address doesn’t have a dock or forklift.
Appointment Delivery: If you prefer to choose a specific date and time for delivery. Please note, this may extend the delivery by one day in most cases.
