FAQs
Yes. Orders of $299 or more ship free anywhere in Canada with code FREE299. Greater Vancouver local orders of $299 or more can save 12% with code LOCAL12 instead (the two codes cannot be combined), and local delivery is free once your order meets your area's minimum, starting at $150 depending on the area. Please refer to our shipping policy herefor details. You can also sign up for our newsletter to receive updates on special offers.
Delivery usually takes 2–8 business days, depending on your location and delivery method. This is an estimate, and delays may occur. If your order is taking longer than expected, please contact ushere.
Applicable taxes and any shipping or local delivery charges are shown at checkout. Please review your order total before completing your purchase.
Yes, you can. On our website product page, there is a “buy a sample” before you buy in bulk. If you are not sure how to order the sample, Contact Us
Yes, you can. Please contact us by email, chatbot, or phone call as soon as possible after placing the order. Orders can not be changed once it is shipped out.
You will receive your invoice within 5 minutes after placing the order. Please check your email, including the spam folder, Emails could come with the invoice number, which will be the same as the order number from HD BioPak.
Yes, you can. For returns and refunds, please refer to our return and refund policy: Return and Refund Policy
Yes. First-time buyers receive 12% off their first order, automatically applied at checkout. No newsletter sign-up or discount code is required. This offer is limited to one use per customer and cannot be combined with other discount codes, including FREE299 or LOCAL12.
Yes. Enter your email in the sign-up form in the footer of our website to receive updates on special offers, holiday promotions, and new products. Signing up is free, and you can unsubscribe at any time.
Yes, but only for local buyers under certain conditions. In most cases, our clients need to pay for the shipping. Please refer to our shipping policy here: You are also suggested to sign up for our newsletter since we offer free shipping deals often.
We are located in Richmond, BC, Canada, with warehouses in different parts of Canada. We are also in the process of expanding our warehouses to the USA in the coming months, currently, we use UPS to serve our customers in the USA.
Yes, you can. You will receive a shipping confirmation email once your order is shipped, followed by another delivery confirmation email once the order is delivered.You can also find your tracking information by going to our website home page, then Chatbot, typing in your order number and email address for updates. If you don't receive these emails, please reach out to us through our chatbot, email, or phone during our working hours Contact Us
Shipping usually takes 2-8 business days on average. It may take longer due to unforeseen circumstances. If you think the delivery takes longer than expected, please contac us here.
The shipping rate will be calculated automatically based on your location, when you proceed to the checkout page on our website, then you can choose options accordingly. Our shipping rates are designed to be cost-effective. For large orders, please contact us for alternative shipping options.
No, there are no additional fees or taxes unless specified. However, taxes vary and will be added automatically based on your province or state.
Yes, we do. However, currently, we only ship to Canada and the USA. If you choose to sign up for our newsletter, you will be updated on more shipping choices in the future. Newsletter Signup
Yes, we do, contact us for an appointment here Contact Us. Let’s e-meet and start from there.
The waiting time for restocking depends on the product. Usually, it can be restocked within a few business days. please try our website feature, “email me when available” on the product page. You will be notified once it’s back in stock.
Yes, you can. On our website product page, there is a “buyer a sample” before you buy in bulk. If you are not sure how to order the sample, Contact Us
Yes, we do. You can visit us at our offices in 🏭 Richmond, BC, and 🏭 Scarborough, Ontario, Canada. Please make an appointment for showroom visits. Contact Us
Yes, we can. Contact us and provide your name, address, and product code, and we will create an order for you manually.
Yes, we do. Please refer to our product catalog page: Product Catalogue. If you need a paper catalog, please contact us for more information.
For order cancellation, please refer to the guidelines outlined in Return and Refund Policy. If you are still unsure about the process, please contact us through our chatbot, email, or phone during our working hours. Orders can not be canceled once it is shipped out.
Our products are manufactured in Canada, the USA, and China. We are one of the largest food packaging distributors in North America.
In most cases, our products have size descriptions on the image and in the Description section. If not, please contact us here. You are strongly advised to choose ”buyer a simple” on the product page to have a better understanding.
The materials used in our products are specified in the product description section. If the information is not available, please feel free to contact us through our chatbot, email, or phone. You are strongly advised to choose “buyer a simple” on the product page to have a better understanding.
Yes, you can. Please contact us by email, chatbot, or phone call as soon as possible after placing the order. Orders can not be changed once it is shipped out.
You will receive your invoice within 5 minutes after placing the order. Please check your email, including the spam folder, Emails could come with the invoice number, which will be the same as the order number from HD BioPak.
Please refer to our return and refund policy here: Return and Refund Policy
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and EMT E-transfer.
Yes, you can. For returns and refunds, please refer to our return and refund policy: Return and Refund Policy
Of course, you can. Please refer to our newsletter signup page: Newsletter Signup
💰Competitive prices
🚚Express shipping
🤝Professional service
📦High-quality products
Yes, absolutely. Our website is encrypted and protected by various safety protocols. You can trust that any information you provide on our website is secure. We do not hold your card information under any circumstances.
Yes, we do. Please refer to our Bulk Order Discount program for details. You are also advised to sign up for our newsletter to enjoy occasional free shipping, holiday offers, and more! Newsletter Signup
Yes, there are! As a first-time buyer, you will be eligible for a 10% discount. Simply sign up and check your email for the first-time buyer code. Newsletter Signup.