return and refund policy

Yes! We want you to enjoy your shopping experience! If you are not 100% satisfied with your purchase, our returns policy allows you to return (most) products to us within 30 days of receiving your order. Just make sure the product(s) is in its original condition.

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: online@hdbiopak.com
By phone: +1 778-297-1248

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

We do not accept returns outside the 30-day period (i.e. after 30 days of receiving your order). If you make a return, we may send it back.

You are responsible for the cost of returning the goods to us. If you would like to return your package, please contact us Via email: online@hdbiopak.com Via phone: +1 778-297-1248 Via our online contact us form

The package should be returned to: 11891 HAMMERSMITH WAY RICHMOND, BC, V7A 5E5 CANADA
*Kindly note, we cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the items or proof of received return delivery. Once your return is received and inspected by our fulfillment center (usually within 2-3 business days) for damage or misuse, we will process the refund and a credit will be automatically applied to your original method of payment.

Please Note: It may take an additional 2 - 4 business days for your credit to post to your account. Shipping is non-refundable. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Sorry to hear that! We do all we can to package items for safe delivery. If your items were damaged in transit, please contact us within 7 days of delivery of your order. Via email: online@hdbiopak.com Via phone: +1 778-297-1248 Via our online contact us form For defective, missing or incorrect items, please contact us immediately and we'd be more than happy to assist you with a return or exchange. Occasionally, we may ask for photos and detailed information to resolve the issue thoroughly and efficiently.

Refunds will be given for refused packages less the shipping charges once packages are received by our warehouse.

Try samples first! We provide samples so you can test your food and drinks in our containers before purchasing a case or pallet. Feel them, test them out with your dishes, and show them to your team or your customers! By ensuring that our containers are a great match ahead of time, you can shop with confidence and avoid selecting things that won't work for your brand needs.